How we helped Zippi fulfill 80% of tickets in
minute or less

Zippi offers credit solutions for the self-employed. With rapid growth, the fintech also suffered from an increase in support calls.
And this is where our partnership began.

Main results achieved with the cloud:

Zippi was looking for a way to serve its customers in less than 15 minutes, while maintaining its internal CSAT metrics, regardless of its accelerated growth.
In addition, wanted to gain a greater layer of control and insight that it had access to.

  • 99%

    of the tickets answered
    in 15 minutes or less;

  • 20%

    reduction on
    cost per ticket;

  • 82%

    of decrease in
    manual labor.

Today, the Zippi team has
timeto be strategic.

With cloud humans as a partner in the operation, the internal team can track results, improve processes, and be the voice of the customer with the product team.

We were so full of tickets that we didn't have time to do the extra things, which were the most important. Today, the inbox is smaller and we are starting to see the team being less reactive.

Camilla Zanini
CX Head

Do you want to provide a WOW service for your customers?

Count on a decentralized network of professionals and our exclusive technology, with which experts in your customers' doubtssolve their tickets with guaranteed speed and consistency, with your brand's tone of voice.