Automate up to 87% of your tickets with impeccable humanization.

ClaudIA is an innovative AI chatbot that assists and solves complex problems with precise answers. See your customers being answered on autopilot without realizing they're talking to a robot 🦾

Transforming companies like:

We are already integrated with major help desks

Bring Claudia to life as quickly as inviting a new agent into your tool. For Integration simply grant a license in your current service system
AriseHealth logoOE soon2020INC logoEphicient logoEphicient logoEphicient logo

Also gain efficiency in the tickets escalated to your team

ClaudIA identifies the cases to be dealt with by your team and advances 50% of the work. It collects and validates important information and summarizes the most relevant data in an internal note with the contact reason assigned.

Develop your ClaudIA knowledge through audits.

Our system allows you to evaluate and correct ClaudIA's answers in real time. Give feedback and watch ClaudIA evolve her knowledge in the next ticket!

The real value of CX (and its time) is not answering tickets
The CX area is the closest to the customers in any company, but often fails to bring that knowledge into the company's strategy and product for lack of time. Stop spending time on the operational and repetitive; make time to be the voice of your customer where it matters most.
Expectation
10%
Operations
Answer the ticktes quickly and correctly
90%
Strategy
Bring insights to the company and impact the product with customer focus
Reality
90%
Operations
Answer the ticktes quickly and correctly
10%
Strategy
Bring insights to the company and impact the product with customer focus
Activate your ClaudIA today.
Create your ClaudIA in minutes
Starting with your FAQ, website or even service macros, you'll already have a first version of your ClaudIA.
Turbine the claudIA knowledge fast
By connecting Claudia to your help desk, you can teach her through the interactions made by your agents.
Powerful insights for your business
ClaudIA has the ability to assign contact reason tags. See the biggest opportunities for improvement and where your company is leaving money on the table.
24/7 service in Slack
Have a shared channel with our team on Slack and count on us throughout the journey :)
Our solution:
Humanized care within 30s, consistent CSAT, and up to 70% reduction in costs. We solve the service so you can focus on other strategic priorities and stop being a firefighter
Simplify and improve your customer service in 4 simple steps
Talk to an expert
Ready within 2 weeks and without setup fees

Getting started with cloud humans is simple, done by us and you pay nothing extra for it! Testing our solution is fast and convenient

It's very easy: send us what you have of material, the rest is up to us

Send us your content base, tone of voice and an access to the service tool, if you don't have it, we will create it for you

Integration is on us, simple and flexible

We do the integration without disrupting your current flows, you don't have to ask your product team for their time on the integration

You can relax: squads to secure your attendance goals

Project leaders track your operation and dashboard for you to analyze response time, CSAT, quality control metrics and draw insights

How is quality assured?

CONTENT
Knowledge base always up to date and assurance that for each tag there is a macro
GAINS
You only pay for tickets that are answered correctly and within the agreed upon time
AUDIT
Both cloud humans and you audit the tickets answered by Pros
DEMONSTRATION OF KNOWLEDGE
When there is an incorrect answer, Pro is directed to specific content before he can act again on the platform
Cloud humans customers have many benefits
Consistent Experience
Seasonality, high growth and other fluctuations make the response time inconsistent and worsen the quality of responses; ensure that the response time is always low without worsening the experience.
Avoid backlog crisis
No longer will you and your team have to work late to answer tickets, because you will no longer have a backlog of unanswered tickets.
Focus on the more complex
and strategic
Your team can focus on addressing the issues that are most critical and important to your customers, on narrowing down the contacts at the root, and on helping product to listen to the customer.
See the quality of the work
Never again be blind about what is happening in the operation. The insights are easy to take away and you can take it chewed up to other areas of the company.

Who are Pros and how do they enter the project?

EMPLOYEES
All Pros are invoice-issuing businessmen.
EDUCATION
You only pay for tickets that are answered correctly and within the agreed upon time
DIVERSITY
Both cloud humans and you audit the tickets answered by Pros
CONNECTIVITY
When there is an incorrect answer, Pro is directed to specific content before he can act again on the platform
How much it costs
Tickets
Pros Only
Optimized by CH (Pros & Bots)
Up to 50k
R$ 4.18 /ticket
R$2.99 /ticket
50k to 200k
R$ 3.77 /ticket
R$2.64 /ticket
200k to 800k
R$ 3.34 /ticket
R$ 2.28 /ticket
Goal Alignment
Tickets outside the SLA
Wrong answer*
31% reduction in the value of each ticket outside the SLA.
100% reduction in the value of each wrongly answered ticket*.

FAQ

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Which helpdesk tools do you support?

The calls will be carried out using all your tools. We connect to it without involving your tech team at any time, with only one access and without disrupting your automated flows. We are integrated with the main helpdesks such as Zendesk, Intercom, Freshdesk, FrontApp, Kustomer, Hubspot, Octadesk, Twilio and many others.

What back-office tools do you support?

It is also possible to perform services by accessing any back-office tool or internal system used by your agents. We offer different alternatives for access.

What types of processes do you serve?

We handle all of your issues, from the simplest to the most complex processes. Some examples include: registration problems, order status, product information, technical problems, whatever you need.

Who performs the services?

The servicing is done by artificial intelligence (AI). We also offer service alternatives for tickets that require extra access with the help of human professionals. These professionals face a series of training and questionnaires, and are required to operate with robust security and privacy tools.

How does Claudia absorb the knowledge from my company?
Claudia quickly absorbs your team's FAQ and past conversation data, allowing her to "emulate" your best agents and deliver consistent, high-quality service.
How is the pricing?
The solution operates through flexible billing. We charge 0.36 USD for each ticket answered without human intervention and 0.24 USD for tickets that are partially solved by ClaudIA and escalated to your team.
Is it necessary to involve the technical team for Claudia's integration?

No, Claudia's integration does not require technical team involvement. Just add a new license in your customer care system and the integration will be activated by Claudia's specialized team.

How do we communicate?

We use a Slack channel for communication, always with professionals who are experts in your content to assist you. In case you do not use Slack, we can serve you via other communication channels you already use or add you to our Slack. We have a dashboard, where you can also analyze your main metrics and the cost of the operation.

If I change a process, how do I notify you?

You will have access to the project's knowledge base in your dashboard and can make edits to the process directly from the platform.

How does it work to start?

To get started with Claudia, simply contact us for setup of claudIA and connection to your current help desk. Our team will provide support during the process and ensure that claudIA is ready to handle customer interactions efficiently. In less than 1 day you can activate the solution.

To start with you, does it have to be 100% of the services?

No, you can start with a partial volume of your service to test the solution gradually. The important thing is to deliver value in the channels you need, solving your CX team's problems.

Can you answer in my tone of voice?

Of course! The service will be performed in the way you indicate as ideal 😉

Come and have a virtual coffee with us :)

Humanized support, within budget and without headache.

I want to talk to a specialist