Increase your efficiency: automate up to 87% of your tickets with flawless humanization.

claudIA is an innovative AI chatbot that solves complex problems and provides accurate answers. It quickly absorbs your service policies and data from previous conversations, providing a customized service experience without giving up humanization.

How it works Talk to an expert

Transforming companies like:

We are already integrated with major help desks

Bring Claudia to life as quickly as inviting a new agent into your tool. For Integration simply grant a license in your current service system

Over 5.4M customer interactions and counting.

Achieve brutal efficiency gains and allow your team to focus on more strategic issues

By enabling claudIA, you will see a significant increase in ticket resolution through artificial intelligence. In addition, the interactions forwarded to your team will arrive summarized and organized. See your team focusing on more critical initiatives and freeing up time for proactive actions.

Talk to an Expert How it works

The real value of CX (and its time) is not answering tickets

The CX area is the closest to the customers in any company, but often fails to bring that knowledge into the company's strategy and product for lack of time. Stop spending time on the operational and repetitive; make time to be the voice of your customer where it matters most.

Expectation

10%

Operations

Answer the ticktes quickly and correctly

90%

Strategy

Bring insights to the company and impact the product with customer focus

Reality

90%

Operations

Answer the ticktes quickly and correctly

10%

Strategy

Bring insights to the company and impact the product with customer focus

Getting started is quick and convenient

Humanized service in seconds, consistent CSAT, and up to 85% reduction in costs.

Focus on what really matters and watch your service go into auto-pilot.

Simplify and improve your customer service in 4 simple steps

Talk to an expert

Have a chatbot of your company in your hand in moments

Talk to us. In 1 day you will have in your hand a first version of Claudia answering your company's questions!

Turbine the claudIA knowledge fast

By connecting Claudia to your help desk, you can teach her through thousands of interactions your agents have. Calibrating and refining this content is easy and within your reach, requiring little effort.

Spend less time configuring bot and more time analyzing insights

Claudia's ease of managing insights allows you to invest more time analyzing insights generated by Claudia. Understand what your customers are going through with a complete dashboard of indicators and your customers' needs.

White glove service: experts on call to take care of your company

Throughout your journey with cloud humans, you can count on an expert machine learning team for setup and support in the ongoing training of your claudIA

Our solution:

Humanized care within 30s, consistent CSAT, and up to 70% reduction in costs. We solve the service so you can focus on other strategic priorities and stop being a firefighter

Simplify and improve your customer service in 4 simple steps

Talk to an expert

Ready within 2 weeks and without setup fees

Getting started with cloud humans is simple, done by us and you pay nothing extra for it! Testing our solution is fast and convenient

It's very easy: send us what you have of material, the rest is up to us

Send us your content base, tone of voice and an access to the service tool, if you don't have it, we will create it for you

Integration is on us, simple and flexible

We do the integration without disrupting your current flows, you don't have to ask your product team for their time on the integration

You can relax: squads to secure your attendance goals

Project leaders track your operation and dashboard for you to analyze response time, CSAT, quality control metrics and draw insights

How is quality assured?

CONTENT

Knowledge base always up to date and assurance that for each tag there is a macro

GAINS

You only pay for tickets that are answered correctly and within the agreed upon time

AUDIT

Both cloud humans and you audit the tickets answered by Pros

DEMONSTRATION OF KNOWLEDGE

When there is an incorrect answer, Pro is directed to specific content before he can act again on the platform

Cloud humans customers have many benefits

Consistent Experience

Seasonality, high growth and other fluctuations make the response time inconsistent and worsen the quality of responses; ensure that the response time is always low without worsening the experience.

Avoid backlog crisis

No longer will you and your team have to work late to answer tickets, because you will no longer have a backlog of unanswered tickets.

Focus on the more complex
and strategic

Your team can focus on addressing the issues that are most critical and important to your customers, on narrowing down the contacts at the root, and on helping product to listen to the customer.

See the quality of the work

Never again be blind about what is happening in the operation. The insights are easy to take away and you can take it chewed up to other areas of the company.

Talk to an expert

Who are Pros and how do they enter the project?

EMPLOYEES

All Pros are invoice-issuing businessmen.

EDUCATION

You only pay for tickets that are answered correctly and within the agreed upon time

DIVERSITY

Both cloud humans and you audit the tickets answered by Pros

CONNECTIVITY

When there is an incorrect answer, Pro is directed to specific content before he can act again on the platform

How much it costs

Tickets

Pros Only

Optimized by CH (Pros & Bots)

Up to 50k

R$ 4.18 /ticket

R$2.99 /ticket

50k to 200k

R$ 3.77 /ticket

R$2.64 /ticket

200k to 800k

R$ 3.34 /ticket

R$ 2.28 /ticket

Goal Alignment

Tickets outside the SLA

Wrong answer*

31% reduction in the value of each ticket outside the SLA.

100% reduction in the value of each wrongly answered ticket*.

FAQ

Which helpdesk tools do you support?

The calls will be carried out using all your tools. We connect to it without involving your tech team at any time, with only one access and without disrupting your automated flows. We are integrated with the main helpdesks such as Zendesk, Intercom, Freshdesk, FrontApp, Kustomer, Hubspot, Octadesk, Twilio and many others.

What back-office tools do you support?

It is also possible to perform services by accessing any back-office tool or internal system used by your agents. We offer different alternatives for access.

What types of processes do you serve?

We handle all of your issues, from the simplest to the most complex processes. Some examples include: registration problems, order status, product information, technical problems, whatever you need.

Who performs the services?

The servicing is done by artificial intelligence (AI). We also offer service alternatives for tickets that require extra access with the help of human professionals. These professionals face a series of training and questionnaires, and are required to operate with robust security and privacy tools.

How does Claudia absorb the knowledge from my company?

Claudia quickly absorbs your team's FAQ and past conversation data, allowing her to "emulate" your best agents and deliver consistent, high-quality service.

How is the pricing?

The solution operates through flexible billing. Get in touch and we will make a pricing adapted to your reality.

Is it necessary to involve the technical team for Claudia's integration?

No, Claudia's integration does not require technical team involvement. Just add a new license in your customer care system and the integration will be activated by Claudia's specialized team.

How do we communicate?

We use a Slack channel for communication, always with professionals who are experts in your content to assist you. In case you do not use Slack, we can serve you via other communication channels you already use or add you to our Slack. We have a dashboard, where you can also analyze your main metrics and the cost of the operation.

If I change a process, how do I notify you?

You will have access to the project's knowledge base in your dashboard and can make edits to the process directly from the platform.

How does it work to start?

To get started with Claudia, simply contact us for setup of claudIA and connection to your current help desk. Our team will provide support during the process and ensure that claudIA is ready to handle customer interactions efficiently. In less than 1 day you can activate the solution.

To start with you, does it have to be 100% of the services?

No, you can start with a partial volume of your service to test the solution gradually. The important thing is to deliver value in the channels you need, solving your CX team's problems.

Can you answer in my tone of voice?

Of course! The service will be performed in the way you indicate as ideal 😉

Still have doubts?

I want to talk to a specialist