ClaudIA's real-life interaction answering questions and securing another sale for the Insider Store

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Transforming companies such as:

Meet claudIA, your super agent

An innovative AI chatbot powered by GPT-4. claudIA solves complex problems and provides safe and accurate answers with a tone of voice customized by you.

Dramatically increase the efficiency of your CX area

claudIA can handle up to 87% of calls, 'emulating' your best agents, thereby allowing your team to concentrate on the more complex cases and add greater value.

Instant answers with exceptional quality

claudIA adeptly discerns her role in every interaction, responding and clarifying with impressive human-like qualities. With a tone of voice personalized by you, she ensures your customers never wait more than a few seconds.

Getting started is very easy

The A.I. revolution is already happening and you can start in a few days! No need to involve your technical team for complex and time consuming integrations. Just import your old FAQs and tickets and watch Claudia create life in your current helpdesk.

How it works
the solution
No need to change tools
Effortlessly add claudIA to your existing customer service system with a new license. No complex integration or tech team involvement required.
We absorb your FAQ and conversation data from your agents
Forget the complexity of managing bots based on decision trees or intentions. Claudia learns from your FAQ, tickets answered by your team and self-manages its knowledge.
Test claudIA freely at no cost before engaging your customers.
Experience ClaudIA's quality firsthand by testing it at no cost before integrating it with customer interactions. With our flexible billing model, you'll only pay for tickets resolved for real customers.
ClaudIA recognizes when human involvement is needed, boosting your team's efficiency.
claudIA effectively recognizes when human assistance is necessary for a conversation and transitions smoothly, providing a summary of the interaction to simplify the handover for the person stepping in.
How the solution works
Natural Conversations

With AI technologies, CloudIA can understand all kinds of messages such as slang and grammatical errors

No incorrect answers

Our entire structure and training of the AI is focused primarily on avoiding incorrect answers and hallucinations

Complete AI Stack

We have all the complementary AI framework for GPT: template optimization, word embedding, knowledge base optimization, and speech pitch

Gain efficiency even in agent transfers

In cases where CloudIA cannot respond, we train CloudIA to collect information and send a summary of the service so your agents can continue frictionlessly

See how we deliver speed, quality, and economy

We helped Zippi in reducing costs by 20% and and by 82% on the manual work.
"We were so full of tickets that we didn't have time to do the extra things, which were the most important. Today, the inbox is smaller and we're starting to see the team think and be less reactive."
Camilla Zanini
Head of CX at Zippi
We reduced response time by 94% (16x) the response timewith a 22% improvement in the quality of the note on BelaBelinda's Facebook page.
"We were able to focus on priorities for our growth knowing that we have a company that specializes in service.
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cloud has enabled us to reduce the internal Customer Experience team by a third, making it much easier to manage the team."
Eduardo Onghero
COO of BelaBelinda
We helped Pier reduce its costs by 20% and and 88% in first response time.
"We are increasingly increasing the presence of cloud humans so we can focus on contributing to other areas of Pier in a more strategic way and being the voice of the customer internally."
Aline
Head of CX at Pier

FAQ

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Which helpdesk tools do you support?

The services will be performed using all your tools. We connect to it without involving your technology team at any time, with just one access and without disrupting your automated flows. We are integrated with major helpdesks such as Zendesk, Intercom, Freshdesk, FrontApp, Kustomer, Hubspot, Octadesk, Mktzap, Twilio and many others.

What back-office tools do you support?

Fulfillments are performed with all your fulfillment tools, without involving your technology team in lengthy integrations: Shopify, Mercado Pago, ClickUp, proprietary systems, spreadsheets and many others.

What types of processes do you serve?

We attend to all your issues, from simple to complex processes, some examples include: registration problems, order status, product information, technical problems, whatever you need.

Who performs the services?

The calls are made by humans powered by technology and artificial intelligence (AI). At the beginning of the journey, the service professionals (Pros) face a series of training and questionnaires, they are evaluated and trained until they are able to perform services, only 2% can finish this process. When they start answering calls, they are also helped by our AI for response suggestion and correction, which enhances their ability to follow the tone of voice and give correct answers.

Is there a minimum volume?

How is the pricing?

How do you evaluate a correct answer?

You set the parameter and from there it is checked to see if it was done correctly. This can be done in two ways:

  • Daily quality audit to assess whether: "Was the answer given correctly? That is, within what was aligned in the process?"

  • You can (and we encourage you to) also evaluate these audits and indicate if they were done correctly

How do we communicate?

We use a Slack channel for communication, always with an Account Manager and a Project Leader to assist you. In case you do not use Slack, we can assist you via other communication channels you already use or add you to our Slack. We have a dashboard, where you can also analyze your main metrics and the cost of the operation.

If I change a process, how do I notify you?

You will have access to the knowledge base of the project in your dashboard and can make edits in the process directly from the platform, then our quality area performs a validation and within 24 hours it is already implemented in the operation. All this from our technology: notifications, access control, and control of absorption of the process changes.

How does it work to start?

It's that simple! You send us all the material you have (if not, it's okay, we help you!) and an access to your helpdesk tool. After that, our team will answer any questions you may have, and the rest is up to us, and all you have to do is validate it!

In 1 - 2 weeks, your services will already be underway.

To start with you, does it have to be 100% of the services?

No, it is possible to start with a partial volume of your service (some channel, process or % of services) and gradually begin the partnership. The important thing is to deliver value on the channels you need, solving your CX team's problems.

Can you answer in my tone of voice?

Of course! The service will be performed in the way you indicate as ideal 😉

Still have doubts?

Humanized support, within budget and without headache.

I want to talk to a specialist

FAQ

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique.

Which helpdesk tools do you support?

The services will be performed using all your tools. We connect to it without involving your technology team at any time, with just one access and without disrupting your automated flows. We are integrated with major helpdesks such as Zendesk, Intercom, Freshdesk, FrontApp, Kustomer, Hubspot, Octadesk, Mktzap, Twilio and many others.

Do you integrate with whatsapp?

Yes, we integrate with all channels that are connected to your helpdesk.

Does your technology support other languages?

Yes, we support more than 95 languages, but today we have CX specialists especially in Spanish, Portuguese and English

How much does this wonder cost?

We charge per service performed, let's set up a chat and we can tell you more about how our differentiated pricing works

Can you answer in my tone of voice?

Of course! The service will be performed in the way you indicate as ideal 😉

Still have doubts?

Humanized support, within budget and without headache.

I want to talk to a specialist