Increase your efficiency: automate up to 87% of your tickets with flawless humanization. claudIA is an innovative AI chatbot that solves complex problems and provides accurate answers.
Create an AI chatbot in seconds, customized for your knowledge base and your company!
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claudIA can handle up to 87% of calls, 'emulating' your best agents, thereby allowing your team to concentrate on the more complex cases and add greater value.
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claudIA adeptly discerns her role in every interaction, responding and clarifying with impressive human-like qualities. With a tone of voice personalized by you, she ensures your customers never wait more than a few seconds.
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The A.I. revolution is already happening and you can start in a few days! No need to involve your technical team for complex and time consuming integrations. Just import your old FAQs and tickets and watch Claudia create life in your current helpdesk.
The services will be performed using all your tools. We connect to it without involving your technology team at any time, with just one access and without disrupting your automated flows. We are integrated with major helpdesks such as Zendesk, Intercom, Freshdesk, FrontApp, Kustomer, Hubspot, Octadesk, Mktzap, Twilio and many others.
Fulfillments are performed with all your fulfillment tools, without involving your technology team in lengthy integrations: Shopify, Mercado Pago, ClickUp, proprietary systems, spreadsheets and many others.
We attend to all your issues, from simple to complex processes, some examples include: registration problems, order status, product information, technical problems, whatever you need.
The calls are made by humans powered by technology and artificial intelligence (AI). At the beginning of the journey, the service professionals (Pros) face a series of training and questionnaires, they are evaluated and trained until they are able to perform services, only 2% can finish this process. When they start answering calls, they are also helped by our AI for response suggestion and correction, which enhances their ability to follow the tone of voice and give correct answers.
You set the parameter and from there it is checked to see if it was done correctly. This can be done in two ways:
Daily quality audit to assess whether: "Was the answer given correctly? That is, within what was aligned in the process?"
You can (and we encourage you to) also evaluate these audits and indicate if they were done correctly
We use a Slack channel for communication, always with an Account Manager and a Project Leader to assist you. In case you do not use Slack, we can assist you via other communication channels you already use or add you to our Slack. We have a dashboard, where you can also analyze your main metrics and the cost of the operation.
You will have access to the knowledge base of the project in your dashboard and can make edits in the process directly from the platform, then our quality area performs a validation and within 24 hours it is already implemented in the operation. All this from our technology: notifications, access control, and control of absorption of the process changes.
It's that simple! You send us all the material you have (if not, it's okay, we help you!) and an access to your helpdesk tool. After that, our team will answer any questions you may have, and the rest is up to us, and all you have to do is validate it!
In 1 - 2 weeks, your services will already be underway.
No, it is possible to start with a partial volume of your service (some channel, process or % of services) and gradually begin the partnership. The important thing is to deliver value on the channels you need, solving your CX team's problems.
Of course! The service will be performed in the way you indicate as ideal 😉
The services will be performed using all your tools. We connect to it without involving your technology team at any time, with just one access and without disrupting your automated flows. We are integrated with major helpdesks such as Zendesk, Intercom, Freshdesk, FrontApp, Kustomer, Hubspot, Octadesk, Mktzap, Twilio and many others.
Yes, we integrate with all channels that are connected to your helpdesk.
Yes, we support more than 95 languages, but today we have CX specialists especially in Spanish, Portuguese and English
We charge per service performed, let's set up a chat and we can tell you more about how our differentiated pricing works
Of course! The service will be performed in the way you indicate as ideal 😉
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