The calls will be carried out using all your tools. We connect to it without involving your tech team at any time, with only one access and without disrupting your automated flows. We are integrated with the main helpdesks such as Zendesk, Intercom, Freshdesk, FrontApp, Kustomer, Hubspot, Octadesk, Twilio and many others.

It is also possible to perform services by accessing any back-office tool or internal system used by your agents. We offer different alternatives for access.

We handle all of your issues, from the simplest to the most complex processes. Some examples include: registration problems, order status, product information, technical problems, whatever you need.

The servicing is done by artificial intelligence (AI). We also offer service alternatives for tickets that require extra access with the help of human professionals. These professionals face a series of training and questionnaires, and are required to operate with robust security and privacy tools.

No, Claudia's integration does not require technical team involvement. Just add a new license in your customer care system and the integration will be activated by Claudia's specialized team.

We use a Slack channel for communication, always with professionals who are experts in your content to assist you. In case you do not use Slack, we can serve you via other communication channels you already use or add you to our Slack. We have a dashboard, where you can also analyze your main metrics and the cost of the operation.

You will have access to the project's knowledge base in your dashboard and can make edits to the process directly from the platform.

To get started with Claudia, simply contact us for setup of claudIA and connection to your current help desk. Our team will provide support during the process and ensure that claudIA is ready to handle customer interactions efficiently. In less than 1 day you can activate the solution.

No, you can start with a partial volume of your service to test the solution gradually. The important thing is to deliver value in the channels you need, solving your CX team's problems.

Of course! The service will be performed in the way you indicate as ideal 😉