How Pier managed to reduce first response time by 88% .


Pier was born to revolutionize the insurance market, replacing bureaucracy with technology, seeking to deliver one of the best services in Brazil.

Main results achieved with the cloud:

Pier aimed to deliver speed, without increasing its costs, seeking high CSAT (Customer Satisfaction) and response time in less than 5 minutes: a truly WOW and extremely humanized service.

  • 88%

    in reducing the time
    of first response;

  • 60%

    of decreasing the
    operational time;

  • 20%

    of cost reduction.


Today,
Pier delivers a humanized, assertive, fast and cost-controlled service .

With cloud humans as a partner in the operation, they can allocate the CX team to think about other major issues in the company, contributing more effectively to the product strategy and improving service processes.

"Cloud humans has been a very strategic partner for our business, contributing insights, helping to leverage our operation, both in speed, quality, cost management and quick responsiveness to the needs we have.

Gabriela

Customer Support Leader

"We are increasingly increasing the presence of cloud humans so we can focus on contributing to other areas of Pier in a more strategic way and being the voice of the customer internally.

Aline

CX Head

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Profile name

CEO / Creative IT

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Profile name

CEO / Creative IT

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