Hubla is a platform that helps digital influencers monetize their content on social media, making it possible to create paid groups on WhatsApp and Telegram with exclusive feeds for members.
Hubla turned to cloud humans with the goal of decreasing churn and building customer loyalty. One of the strategies to achieve its retention goal was to build a differentiated service, with humanized and quick responses.
76%
of first answers
in less than 1 minute
38%
of savings in the operational cost
94%
in the CSAT assessment
With cloud humans as a partner in the operation, they can allocate the CX team to think about other major issues in the company, contributing more effectively to the product strategy and improving service processes.
"Surprise was when we presented the content building spreadsheet. I thought it would be impossible for the CH to absorb the base that already existed. When we saw the Portal with the knowledge base ready, we thought that this alone was worth it.
"The communication was organized, it was very clear what was going to be done and what needed to be delivered. It is to the cloud humans' credit how the content was absorbed. I found CH to be very good at consulting tone of voice and content.
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
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